Eligibility for Returns:

• Products can be returned within 30 days from the date of delivery.
• The item must be unused, in its original condition, and in the original packaging.
• Proof of purchase (e.g., receipt or order confirmation) is required.

Non-Returnable Items:

• Customized or personalized items.
• Items marked as “final sale” or “clearance.”
• Products that have been worn, altered, or show signs of damage not caused by manufacturing defects.

Damaged or Defective Products:

• If you receive a defective or damaged product, please notify us within 7 days of receiving the item.
• We may request photos or videos as evidence for quality assurance purposes.
• A replacement, repair, or full refund will be processed upon verification.

Return Process:

1. Contact Us: Reach out to our customer service team at [customer.service@leatherluxer.com] or call us at [Phone Number] to initiate the return process.
2. Return Approval: Once approved, we will provide detailed instructions for sending the product back.
3. Shipping: The customer is responsible for return shipping costs unless the item is defective or an error was made on our part.

Refund Policy:

• Refunds will be processed once we receive and inspect the returned item.
• Refunds are credited back to the original payment method within 7-10 business days.
• If applicable, the cost of return shipping will be deducted from the refund amount.

Exchange Policy:

• Exchanges are accepted for items of equal or lesser value, subject to availability.
• If the requested item is unavailable, a refund or store credit will be offered.

Contact Us:

If you have questions or concerns, feel free to contact us:

• Email: info@leatherluxer.com
• Phone: +91 9451657575 , +91 7985828251
• Address: 405/376 UP Compound Ashrafabad Jajmau Kanpur